Crystal Voice Data Ltd (“CVD”). Last updated: 31 October 2026.
This page sets out Crystal Voice Data Ltd administrative charges referred to in the CVD Service Agreement (clause 10.24). All prices exclude VAT unless stated otherwise. CVD may update this page from time to time.
Billing and account administration
The following charges apply where relevant. For Small Business Customers, amounts for paper billing, late payment, reconnection, payment other than by Direct Debit, and incorrect fault reporting are as set out in your Contract Summary. Otherwise, current amounts are available on request from billing@crystalvoicedata.com or info@crystalvoicedata.com.
- Paper billing — Where you request paper invoices instead of electronic billing
- Late payment — Where Charges are not paid by the due date
- Reconnection — Where a Service is suspended for non-payment and then restored
- Non–Direct Debit payment — Where payment is made other than by Direct Debit
- Incorrect fault reporting — Where a fault report is investigated and no fault is found in CVD’s network or systems
Misuse and account-transfer administration
These retail charges (Gamma wholesale plus CVD margin) apply in the circumstances described:
- Misuse Administration — £350 per number per misuse incident (following confirmed misuse)
- AIT Administration — £350 per AIT claim (where an artificially inflated traffic claim is reasonably determined valid)
- Novation Administration — £1,400 (novation / assignment of supply agreement)
- Re-assignment Administration — £700 per transferred billing account (re-assignment of billing account between resellers)
- Child Account Administration — £1,050 per child account set-up (subject to approval)
Questions: billing@crystalvoicedata.com.
