Privacy Policy


Crystal Voice Data Ltd
Last updated: [12/02/2026]


1. Introduction

Crystal Voice Data Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you:

  • Visit our website
  • Enquire about our services
  • Become a customer
  • Use our telecommunications, data, VoIP, broadband, or related services

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.


2. Who We Are

Crystal Voice Data Ltd

5 Watermark Offices

Cardiff

CF11 0JU

Company Reg - 13442068

Email: info@crystalvoicedata.com
Phone: 0333 5678 444

For data protection purposes, we are the “data controller” of your personal data.


3. The Data We Collect

Depending on how you interact with us, we may collect:

a) Identity & Contact Data

  • Full name
  • Business name
  • Job title
  • Address
  • Email address
  • Telephone number

b) Business & Account Data

  • Company registration details
  • VAT number
  • Billing address
  • Payment information
  • Credit check information (where applicable)

c) Technical Data

  • IP address
  • Browser type and version
  • Device information
  • Website usage data
  • Call logs and system activity (for telecom services)

d) Communications Data

  • Records of emails and phone calls
  • Call recordings (where applicable)
  • Support tickets and service requests


4. How We Collect Your Data

We collect data when:

  • You fill in a form on our website
  • You contact us by phone, email, or social media
  • You request a quote
  • You sign a contract
  • You use our services
  • You interact with our website (via cookies and analytics)


5. How We Use Your Data

We use your personal data to:

  • Provide and manage telecommunications services
  • Install and maintain phone systems and data services
  • Process payments and invoices
  • Conduct credit checks where necessary
  • Respond to enquiries and provide customer support
  • Improve our website and services
  • Send service updates and important account notifications
  • Send marketing communications (where lawful to do so)


We only process your data where we have a lawful basis under UK GDPR, including:

  • Performance of a contract
  • Legal obligation
  • Legitimate interests
  • Your consent (for marketing where required)


6. Call Recording

We may record telephone calls for:

  • Training and quality monitoring
  • Dispute resolution
  • Compliance and regulatory purposes

You will be informed if calls are being recorded.


7. Marketing Communications

We may send marketing communications about our services where:

  • You have requested information from us
  • You are an existing customer
  • You have provided consent

You can unsubscribe at any time by:

  • Clicking the unsubscribe link in emails
  • Contacting us directly


8. Sharing Your Data

We may share your data with:

  • Telecom network providers
  • IT and cloud hosting providers
  • Payment processors
  • Credit reference agencies
  • Professional advisers (legal, accounting)
  • Regulatory authorities where required by law

We do not sell your personal data.

All third parties are required to respect the security of your personal data.


9. International Transfers

Where we use third-party providers based outside the UK, we ensure appropriate safeguards are in place, such as:

  • UK adequacy regulations
  • Standard contractual clauses


10. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

  • Secure servers
  • Encrypted communications
  • Access controls
  • Staff training

While we take security seriously, no system is 100% secure.


11. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil contractual obligations
  • Meet legal, regulatory, or tax requirements
  • Resolve disputes

When data is no longer required, it is securely deleted.


12. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request erasure
  • Restrict processing
  • Object to processing
  • Data portability
  • Withdraw consent (where applicable)

To exercise your rights, contact us at: info@CrystalVoiceData.com

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk


13. Cookies

Our website uses cookies to:

  • Improve user experience
  • Analyse website traffic
  • Support marketing activity

You can control cookies via your browser settings. For more information, see our Cookie Policy.


14. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.